Refund policy

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Refund Policy

We have a 10-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition as received, and in its original packaging. A receipt or proof of purchase is also required.

How to Start a Return To initiate a return, please contact us at novabeauty426@gmail.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, so we can resolve the issue promptly.

Non-Returnable Items Certain items cannot be returned, including perishable goods (e.g. food, flowers, plants), custom or personalized products, and personal care or beauty products. We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please reach out before purchasing.

We do not accept returns on sale items or gift cards.

Exchanges The fastest way to get the item you want is to return your current item and, once the return is accepted, place a new order for the replacement.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at bukharis426@gmail.com.

For any return-related questions, you can always reach us at novabeauty426@gmail.com.