Refund policy

Refund and Return Policy

Return Window We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be unused, unopened, and in its original packaging. A receipt or proof of purchase is also required. Due to hygiene and safety standards, we cannot accept returns on opened or used skincare products.

How to Start a Return To initiate a return, please contact us at novabeauty426@gmail.com with your order number and reason for return. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon arrival and contact us within 7 days of delivery at novabeauty426@gmail.com if your item is defective, damaged, or incorrect. Include a photo of the product and packaging so we can resolve the issue promptly. We will arrange a replacement or full refund at no cost to you for damaged or defective items.

Non-Returnable Items Certain items cannot be returned, including opened or used beauty products, custom or personalized products, sale items, and gift cards. If you have questions about a specific item, please reach out before purchasing.

Exchanges The fastest way to get the item you want is to return your current item and, once the return is accepted, place a new order for the replacement.

Shipping Delays We are not responsible for shipping delays caused by customs processing or carrier issues. If your order has not arrived within 30 days of shipment, please contact us and we will investigate with the carrier.

Order Cancellations Orders can be cancelled free of charge before they have been shipped. Once an order has been shipped, it cannot be cancelled and must be returned following the process above.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at novabeauty426@gmail.com.

For any return-related questions, you can always reach us at novabeauty426@gmail.com.